999bed Privacy Policy
Learn in detail how your personal information is collected, stored, and protected.
999bed ("we", "our", "platform") places the highest priority on protecting your personal information. This privacy policy tells you what information we collect, how we use it, who we share it with, and how we keep it secure. Please read this policy carefully before using our website and services.
We believe transparency is the foundation of trust. That is why our privacy policy is presented in simple and clear language, so you can understand what we do and do not do with your information.
Table of Contents
Types of Collected Information
999bed collects various types of information to provide and improve its services. Detailed descriptions of this information are given below:
Identity Information
Information you provide at the time of account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport number (for KYC verification)
Financial Information
Information required for processing transactions:
- bKash / Nagad / Rocket / Upay number
- Transaction amount and date
- Deposit and withdrawal history
- Bank account details (where applicable)
We never store your full bank account or PIN number.
Technical Information
Information automatically collected from your device and connection:
- IP address
- Browser and operating system type
- Device identity (Device ID)
- Website visit time and pages viewed
- Referral source and traffic data
Gaming Behaviour Information
Information relating to your gaming habits:
- Preferred games and bet types
- Gaming duration and frequency
- Bonus usage history
- Responsible gaming limit settings
Methods of Data Collection
999bed collects your information in the following ways:
Directly Provided Information
When you create an account, log in, make a deposit or withdrawal, contact the support team, or fill out any form, you directly provide us with information. This information is entirely at your discretion.
Automatic Collection
When you access our platform, your browsing behaviour and technical information are automatically collected through cookies, web beacons, and similar technologies. This is essential for the security and performance of the site.
From Third Parties
We may receive a limited amount of information from payment processors (bKash, Nagad, Rocket, Upay), fraud prevention services, and identity verification agencies. This information is used solely for security and transaction verification purposes.
Purpose of Data Use
999bed uses your information only for specific, clear, and lawful purposes. All purposes are described in detail below:
3.1 — Service Delivery and Operations
We use your information to create and manage your account, process transactions, distribute bonuses, and provide gaming features. This information is also required to verify transactions related to the minimum deposit of ৳300 and withdrawal of ৳800.
3.2 — Identity Verification and Age Confirmation
999bed is a responsible platform. We ensure that only individuals aged 21 or above can use our services. To this end, your ID information is verified through the KYC (Know Your Customer) process.
3.3 — Security and Fraud Prevention
We analyse your information to prevent money laundering (AML), detect fraud, and prevent unauthorised access. This is essential for keeping your account secure and ensuring the overall safety of the platform.
3.4 — Service Improvement and Personalisation
By analysing your gaming preferences and behaviour, we create more relevant game recommendations and promotional offers for you. This information helps us improve the platform's performance and user experience.
3.5 — Compliance with Legal Obligations
We retain necessary information to comply with applicable laws and regulations, and to respond to lawful requests from legal institutions or authorities. In such cases, only the required information is provided.
Sharing Information with Third Parties
In the following limited circumstances and under strict agreements, some information may be shared:
Payment Processors
The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with these payment processors. They handle this information in accordance with their respective privacy policies.
Game Software Providers
Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and other game providers use limited technical information to ensure the gaming experience. Your personal identity information is not shared with them.
Analytics and Security Services
Specialised technology service providers use limited data to monitor platform performance, detect fraud, and ensure cybersecurity. These organisations operate under strict confidentiality agreements.
Legal Obligations
Information may be provided as required by court orders, lawful requests from government authorities, or applicable legal obligations. In such cases, we make every effort to notify you as much as possible.
Cookies and Tracking Technologies
The 999bed website uses cookies and similar technologies. Descriptions of the different types of cookies are given below:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, storing security tokens, and protecting transactions — the site cannot function properly without these cookies. | Session / 30 days |
| Functional Cookies | Remembering language preferences, display settings, and your personalised choices. | 1 year |
| Analytics Cookies | Understanding which parts of the site are used most and collecting anonymous statistics to improve the quality of services. | 2 years |
| Security Cookies | Preventing unauthorised access, fraud, and CSRF attacks. | Session |
Data Security Measures
999bed adopts industry-standard technical and organisational measures to protect your personal information:
SSL Encryption
All data transmissions are secured with 256-bit SSL/TLS encryption.
Data Encryption
Stored sensitive information is kept in encrypted form — passwords are never stored in plain text.
Audit and Monitoring
24/7 automated monitoring is in place to detect suspicious activity.
Access Control
Only authorised staff have access to specific information — a role-based permission system applies.
Your Rights
As a registered user with 999bed, you have the following rights regarding your own information:
Right to AccessYou can find out and view what information we hold about you.
Right to RectificationYou can request the correction of inaccurate or outdated information.
Right to ErasureIn certain circumstances, you can request closure of your account and deletion of your information.
Right to Object to ProcessingYou can object to the use of your information for specific purposes.
Right to Data PortabilityYou can export your data in a structured format.
Right to Restrict ProcessingIn certain circumstances, you can temporarily pause the processing of your information.
To exercise these rights, email [email protected] or contact our 24/7 live chat. We aim to respond to your request within 30 working days. However, some rights may be limited due to legal obligations or legitimate interests.
Data Retention Period
999bed does not retain any data beyond what is necessary. The retention period depends on the type and purpose of the data:
8.1 — Active Account Data
All your data will be retained for as long as your account remains active. During this period, the data is necessary for providing services, ensuring security, and maintaining legal compliance.
8.2 — After Account Closure
Even after an account is closed or deactivated, certain data is legally required to be retained for a specified period. Records of financial transactions and KYC information are generally retained in accordance with applicable regulations.
8.3 — Marketing Data
If you unsubscribe from promotional communications, your contact information will no longer be used for marketing purposes and will be deleted as soon as possible.
Privacy of Minors
999bed is a platform strictly for individuals aged 21 and above. We do not knowingly collect or process personal data of anyone under the age of 21.
Age verification is mandatory during the registration process. If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and all associated data will be deleted.
If you believe that a minor is using our platform, please let us know at [email protected].
Policy Changes & Contact
10.1 — Changes to the Privacy Policy
999bed may update this privacy policy from time to time. For significant changes, we will send a notice to your registered email address and note the updated date on this page. For minor changes, only this page will be updated. We recommend that you check this page regularly.
10.2 — International Data Transfers
Your data may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that appropriate safeguards and agreements are in place and that your data is handled in accordance with the standards of this privacy policy.
10.3 — Contact
If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 instant support available in Bengali